Cancellation Policy

Introduction  

At Weardropz, operated by Stratuspeak Enterprises Private Limited, we are committed to providing a smooth and satisfying shopping experience. We understand that there may be situations where you need to cancel an order. This policy outlines the cancellation procedure, eligibility criteria, and refund guidelines to ensure a straightforward process.  

Policy Overview  

In this document, “we,” “our,” and “us” refer to Stratuspeak Enterprises Private Limited, while “you,” “your,” and “users” refer to our valued customers. By placing an order, you agree to the terms outlined in this policy. Please review these details before submitting a cancellation request.  

When Can an Order Be Canceled?  

• Orders can be canceled if they have not yet been processed or shipped.  
• Personalized or custom-made items may not qualify for cancellation once production has started.  
• To verify cancellation eligibility, check your order status in your account dashboard or contact our support team.  
• Once an order has been dispatched, cancellation is no longer possible, and alternative solutions will need to be explored.  

Cancellation Deadlines  

• Cancellation requests must be submitted while the order is still being processed.  
• Once the shipping process begins, cancellation is no longer an option.  
• During high-demand periods, such as sales or promotional events, the cancellation window may be shorter. Specific details will be provided at checkout.  

Steps to Cancel an Order  

1. Log in to your account.  
2. Go to the ‘Orders’ section.  
3. Find the order you wish to cancel and select the ‘Cancel’ option.  
4. Follow the prompts to submit your cancellation request.  
5. If you experience any issues, our support team is available to help.  

Refunds for Canceled Orders 

• If your cancellation request is approved, the refund will be processed to the original payment method.  
• Refunds are typically completed within 5–7 business days, and you will receive a confirmation email once the transaction is initiated.  
• In case of any unexpected delays, feel free to reach out to our support team for assistance.  

Orders That Cannot Be Canceled  

• Custom or personalized products are non-cancellable once production has begun.  
• Orders that have already been shipped cannot be canceled.  
• Certain promotional or discounted items may have specific cancellation restrictions, which will be displayed during checkout.  

Policy Updates  

We reserve the right to modify our cancellation terms as necessary. Additionally, Weardropz holds the right to cancel orders that do not comply with our guidelines or appear to be fraudulent. In any dispute, the policy published on our website will be considered final.  

Need Help?  

For further assistance regarding order cancellations, please contact us at stratuspeakenterprisepvtltd@gmail.com. Thank you for shopping with Weardropz, we appreciate your understanding!