Return and Refund Policy

Introduction  

At Weardropz, operated by Stratuspeak Enterprises Private Limited, we strive to make your shopping experience stress-free and enjoyable. If you need to return an item, our policy is structured to ensure a simple and efficient process.  

Scope of Policy  

In this document, "we," "our," and "us" refer to Stratuspeak Enterprises Private Limited, while "you," "your," and "user" refer to our esteemed customers. By placing an order on our platform, you agree to comply with the return and refund guidelines outlined below.  

Eligibility for Returns  

• Items must be returned in their original, unused, and unaltered condition as received.  
• All products should be sent back with their original packaging, tags, and labels intact.  
• Any item that has been washed, worn, or modified will not be eligible for return.  
• Return requests must be initiated within the specified return period from the delivery date.  
• Returns that fail to meet these conditions may not be accepted.  

How to Initiate a Return  

1. Contact Us – Send an email with your order number and return reason to stratuspeakenterprisepvtltd@gmail.com.  
2. Provide Proof – If returning due to damage or an error, attach clear images showcasing the issue.  
3. Follow Instructions – Once your request is reviewed, we will provide step-by-step return instructions, including the return address.  

Refund Process & Timeline  

• After receiving and inspecting the returned product, we will update you on your refund status.  
• Approved refunds will be processed through the original payment method within 5–7 business days.  
• A confirmation email will be sent once the refund is initiated.  

Partial Refunds  

In cases where a product only partially meets our return criteria (e.g., minor damage or missing accessories), we may offer a partial refund based on our discretion.  

Return Shipping Charges  

• Return shipping expenses are to be covered by the customer unless the return is due to an error on our part (e.g., incorrect or defective item sent).  
• Initial shipping fees paid during the purchase are non-refundable.  

Non-Returnable Items  

• Customized or personalized products cannot be returned unless they arrive damaged or defective.  
• Items missing their original packaging, tags, or those showing clear usage signs are ineligible for returns.  
• Products explicitly marked as non-returnable at the time of purchase are final sale.  

Need Help?  

For returns and refund-related inquiries, please reach out to us at stratuspeakenterprisepvtltd@gmail.com.  

Thank you for choosing Weardropz! We appreciate your trust and are committed to providing a smooth return experience.